Build conversational capabilities
Design agents that respond to natural language prompts with a conversational flow—answering questions, guiding workflows, or completing tasks using your business data.
Add autonomous capabilities
Build agents that manage tasks or business processes autonomously—planning, learning, and escalating work items when needed.
Use pre-built agents and templates
Get ready-to-use agents from the Agent Store or start with a template and customize it based on your business needs.
Ground agents with your organization’s knowledge
Work IQ is the intelligence layer behind Microsoft 365 Copilot and agents that helps Copilot know you, your job, and your company. Tap into Work IQ to build custom agents tuned to your workflows and business needs, as well as Model Context Protocol (MCP) servers and more than 1,400 external connectors.
Add structured instructions
Set clear guidelines for how your agent responds—using prompts, formatting rules, or summaries—to ensure consistency and accuracy.
Enable agents to complete tasks
Build agents that can complete actions on your behalf through a variety of tools such as flows, prompts, and APIs that connect to your business systems.